Privacy Policy

Who we are

Fluent Bridge English is an English language centre for international learners. We teach General English, Business English, IELTS preparation and Cambridge exam preparation, in person and online, in small groups. This policy explains how we handle personal information when you use this website, take a placement test or enrol with us. We are the data controller for the information described here.

Our address is 238 Mill Lane. You can write to us at [email protected].

What information we collect

We collect only what we need to run your classes and answer your questions. Depending on how you deal with us, this may include:

Contact details such as your name, email address, phone number and country of residence. Enrolment details such as your date of birth, nationality, first language, course choice, and the start date you want. Placement test answers and results, class attendance, teacher feedback and progress notes. Payment and invoice records. Messages you send through our forms, by email or by phone. Basic technical data such as your IP address, browser type and the pages you visit.

If you tell us about a learning need or a welfare concern so we can support you, we record what you choose to share. We do not ask for this information unless it helps us look after you in class.

How we use your information

We use your information to reply to enquiries, arrange and mark placement tests, place you in the right small group, run in person and online classes, report on your progress, and take payment. We also use it to send practical messages about your timetable, room changes and online class links. If you have agreed, we may send news about courses and our social programme. You can opt out of marketing at any time.

Legal bases

Under UK GDPR we rely on several bases. We need your details to carry out a contract with you, so enrolment and class delivery fall under contract. We use legitimate interests to keep our website secure, improve our teaching and answer enquiries. We rely on consent for marketing emails and for non essential cookies. Where the law requires us to keep records, such as financial records, we rely on legal obligation.

Learners under 18

We accept some learners under 18. For these learners we ask a parent or guardian to complete or approve enrolment, and we collect only the data needed to teach and look after them. Parents and guardians may ask to see or correct their child's records. We do not send marketing to under 18s without a parent or guardian's agreement. If you believe a child has sent us information without permission, email us and we will remove it.

Who we share information with

We do not sell your personal data. We share it only with people who help us run the centre. These include payment providers, our website host, our online classroom and email software, and exam bodies or test centres when you register for an exam through us. Teachers and student services staff see the information they need for your class. We may also share information if the law requires it, or to protect someone's safety.

Transfers outside the UK

Some of our software suppliers store data outside the UK. Where that happens we make sure an approved safeguard is in place, such as the UK International Data Transfer Agreement or an adequacy decision, so your data keeps an equivalent level of protection.

How long we keep information

We keep personal data only as long as we need it for the purpose we collected it. Enquiries that do not lead to enrolment are deleted after a reasonable period. Learner records and financial records are kept for the periods the law and good practice require, then deleted or anonymised.

Cookies

Our website uses cookies. Our Cookie Policy explains which ones we use and how to manage them.

Your rights

You have the right to access your data, correct it, ask us to erase it, restrict or object to our use of it, and ask for a copy in a portable format. Where we rely on consent, you can withdraw it whenever you like. To use any of these rights, email [email protected]. We may need to confirm your identity first.

Complaints

Tell us first if you are unhappy and we will try to put it right. You may also complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone +44 113 7160215, at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The current version is always on this page.

Contact

Questions about your data? Email [email protected] or call +44 113 7160215.