Terms of Service

About these terms

These terms apply to your use of the Fluent Bridge English website and to your enrolment on our courses. By using the site or enrolling, you agree to them. If you do not agree, please do not use the site. Questions are welcome at [email protected].

Our courses

We offer General English, Business English, IELTS exam preparation and Cambridge exam preparation. Classes run in person and online, in small groups. We also offer placement tests, so we can suggest the right level and class before you enrol. Course descriptions on the website are a guide. Timetables, start dates, class sizes and teachers may change, and we will tell you if a change affects you.

Placement tests

A placement test helps us recommend a level. It is advice, not an exam certificate, and it does not count towards any qualification. Please complete it on your own without help so the result reflects your real level.

Enrolment

Your place is confirmed when we send you written confirmation of your course, dates and fees. You must give us accurate information. If you are under 18, a parent or guardian must agree to enrolment. We may refuse or end an enrolment if the information supplied is untrue or if a class is not suitable for your level.

Booking classes and attendance

Please arrive on time for in person classes and join online classes with a working microphone, a camera if the teacher asks for one, and a stable connection. Small groups work best when everyone takes part, so tell us if you cannot attend. We cannot guarantee make up lessons for missed classes unless your confirmation says so.

Fees and payment

Course fees are given on request and are confirmed in writing before you pay. Payment is due on the terms in your confirmation. We may pass unpaid invoices to a debt collection agent after giving you notice. Exam registration fees paid to exam bodies are set by those bodies and may be separate from course fees.

Cancellations and refunds

Your cancellation and refund rights depend on how you booked, and the conditions for your course are stated in your enrolment confirmation. If you booked online or by phone, you may have a statutory right to cancel under the Consumer Contracts Regulations 2013 within the period the law gives. If we cancel a class or course, we will offer you a replacement or a refund of the unused fees. Please email us to cancel, so we have a written record.

Student conduct

We want every class to be friendly and respectful. We may ask a learner to leave a class, or end enrolment, for harassment, discrimination, disruption or damage to property. Where we do, refunds are handled as set out in your confirmation.

Results and exams

We teach carefully, but your progress depends on many things, including attendance and practice. We cannot promise a particular exam score, grade or level. Exam results are decided by the exam bodies, not by us.

Intellectual property

The text, lesson materials, recordings, images, logo and website design belong to Fluent Bridge English or its licensors. You may use them for your own study. You may not copy, share, sell or record our classes or materials without written permission.

Website use

Please use the site lawfully. Do not try to interfere with it, gain unauthorised access or send harmful code. We aim to keep the site accurate and available, but we do not promise it will always be error free or uninterrupted. Links to other websites are provided for convenience and we are not responsible for their content.

Liability

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence or for fraudulent misrepresentation. Subject to that, we are not liable for indirect or consequential loss, and our total liability to you relating to a course is limited to the fees you paid for it.

Privacy

We handle your personal data as described in our Privacy Policy.

Changes and governing law

We may update these terms and will post the current version here. Your enrolment is governed by the terms in force when you enrolled. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may also bring a claim in your local courts.

Contact

Fluent Bridge English, 238 Mill Lane. Email [email protected] or call +44 113 7160215.